Deliveries Policy

  • Standard UK Delivery​ - £2.99

    • Free! on orders over £30

    • arrives in 2-3 working days​

  • Express UK Delivery - £6.99​

    • Free! on orders over £70

    • arrives in 1-2 working days​

  • International Deliveries - At the moment we are only able to deliver within UK.

Please bear in mind,  all orders placed before 12pm Monday - Friday are dispatched on the same day.

Orders placed after 12pm Mon-Friday, on a Saturday, Sunday or Public Bank Holiday will be dispatched on the following working day (subject to stock availability). During the Christmas and New Year period it might take longer to dispatch your order.

 

The quickest UK delivery option at the moment is our express UK Delivery service at 1-2 working days, you can select this option at checkout.

In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.

If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.

The majority of orders will arrive within the delivery times stated above, however, please allow at least 5 working days for UK delivery before contacting us, as we are unable to investigate with couriers until this time has passed.

Undeliverable Packages:

In the case of a parcel being returned to My Beauty Basics due to an incorrect delivery address being provided or the customer not collecting from their postal office / depot, a re-delivery cost will be charged.

 

The costs for this are as follows; £3.99 for Standard UK or £5.99 for Express UK delivery. Customers will be contacted via email should a parcel be returned to us.

Please ensure the delivery address provided at checkout is correct. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises.

 

The products you order will be delivered to the delivery address you give when you placed your order, however, if you are a new customer placing an order for the first time we reserve the right to post only to the billing address provided should this differ from the delivery address.

Upon receipt of your order you may be asked to sign for the parcel received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and please notify us immediately.

In the instance where tracking information shows a parcel has been delivered, however the customer claims it has not been received, My Beauty Basics must be notified in writing within 10 working days from the couriers delivery date. Please note we cannot accept responsibility after this time frame due to courier regulations regarding the compensation for lost parcels.

Please click here to read our returns cancellation and refund policy.


Please click here to read our full terms and conditions that includes the privacy, deliveries, return, cancellation and return policies.