top of page

Terms and Conditions

My Beauty Basics (MBB), 76 Goshawk Gardens, Hayes, Greater London, UB4 8LB, UK

Conditions relating to your use of My Beauty Basics Online Shop, Website and Salon.

These terms and conditions apply to all services and goods supplied through our salon at 76, Goshawk Gardens and this website (referred to as "MBB/we/our/us").

By placing an order by telephone with our online shop team, you confirm your unconditional acceptance of these conditions.


By accepting the terms and conditions when registering on our website, you confirm your unconditional acceptance of these conditions and that you have also read our Privacy Policy.

You acknowledge that any use of this website including any transactions made are subject to our privacy policy and these terms and conditions.

Deliveries, Cancellations, Return and Refund Policies:

Please click here to read our deliveries policy -  which forms a part of these Terms and Conditions and governs your visit to our website, so that you may understand our methods, charges and policies related to delivery of goods sold by us.

Please click here to read  our cancellation, returns and refund policy - which forms a part of these Terms and Conditions and governs your visit to our website, so that you may understand our  cancellation, returns and refund practices.

Privacy and Security:

Please click here to read our privacy policy - which forms a part of these Terms and Conditions and governs your visit to our website, so that you may understand our privacy practices.

Acceptable Payment Methods:

Please click here to read about secure payment methods in use and accepted at MBB - which forms a part of these Terms and Conditions and governs your visit to our website, so that you may understand our security practices.

Your Account:

If you use this website, you are responsible for maintaining the confidentiality of your password and for restricting access to your computer to prevent unauthorised access to your account. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.


Please ensure that the details you provide to us are correct and complete and inform us immediately of any changes to the information provided when registering. You can access and update the information you have provided to us within the ‘My Account' section of the web site.


MBB reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Availability of our website:

We will make all reasonable endeavours to ensure that availability of the web site will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet and the World Wide Web, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

License for the use of website:

We grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of management at My Beauty Basics.


This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

Content of this website may not be reproduced, duplicated or copied for any commercial purpose without our express written consent.


No contract exists between you and MBB for the sale of any products until we have received and accepted your order and has received payment in full (in cleared funds). Once MBB does so, there is a binding legal contract between us.

When you place an order to purchase a product from FTF, we will send you an acknowledgement of you order via email, which will contain the details of your order.

Acceptance of your order will not take place until after your payment is taken and you receive your acknowledgement of order email. It is at this point that a binding legal contract is created and any such contract is subject to these terms and conditions.

Payment for the products and delivery charges can be made by any method shown on our website at the time you place your order. Payment for the products and delivery charges is taken at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this as soon as possible and a full refund will be issued.

All orders are processed in GBP (Great British Pounds) and refunds will be made in GBP. we cannot be held responsible for any exchange rate charges on non UK payment methods used at the point of processing a refund. This is the responsibility of your bank or credit card processing company.

We reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorise payment or supply unless we are completely satisfied that the order is legitimate.

The completion of sale is subject to the customer agreeing to use the product in accordance with manufacturer's guidelines and recommendations. MBB accept no responsibility for products other than supply and delivery to the customer.

All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, MBB cannot be held responsible if a product reacts with your skin.


In the instance that a reaction occurs please use the contact us form to send us full details of the reaction caused. This will then be sent on to the product manufacturer and the outcome is at the manufacturers discretion.


All products purchased from this website must be for personal use only, and are not to be resold.​

bottom of page