Products Return and Refund Policy

Thanks for considering to purchase our products from our website https://mybeautybasics.com, using phone orders or  from our salon at My Beauty Basics, 76 Goshawk Gardens, Hayes, Greater London, UB4 8LB United Kingdom

We want you to love your purchases from us but if for some reason you are not satisfied you can return your item within 14 days of purchase in-person or by post for a refund.


To be eligible for a full refund (including our postage costs) the purchased items must be in the same condition that you receive it and undamaged in any way. 

Please contact us  to get a returns label for the items you need to send back. We will pay for the costs for returning the items.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.

 

For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.


If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. 

 

Please click here to read our terms and conditions.

Please contact us if there are questions regarding his returns and refund policy. 

Services Cancellation and Refund Policy

Thanks for considering to purchase our services from our website https://mybeautybasics.comfrom our salon at My Beauty Basics, 76 Goshawk Gardens, Hayes, Greater London, UB4 8LB United Kingdom and through phone bookings.

We want you to love your purchases from us but if for some reason you are not satisfied you can ask for a full refund for any services.

If you however are not able to make for your appointment, please give us at least 24 hours notice to cancel or change. 

In case of cancellation full refund will be given if you have already made the payment.

For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Please click here to read our terms and conditions.


Please contact us if there are questions regarding this cancellation and refund policy.